We strive to ensure that our customers are always satisfied with their purchase. However, if for some reason you are not completely satisfied, you may return your item to us for a full refund, store credit or an exchange.
Items can be returned or exchanged within 30 days of purchase. Returned shipments must be postmarked by the 30th day of original receipt to meet our return requirements. Items must be returned unopened, unused, in original packaging, with any corresponding tags or labels and delivered to us in the condition they were originally sent.
To begin your return process, please email orders@tailslideaviation.com and let us know why you are returning your item. Then ship your item in its original packaging back to our warehouse at:
Tailslide Aviation
Attn: Returns
921 Biscayne Blvd
Hangar 17
DeLand, FL 32724
You will be responsible for any shipping charges incurred during the return process. We recommend you utilize a shipping method with tracking as we will not be responsible for items that do not arrive at our warehouse.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 4 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
All sale items are final sale and cannot be returned or refunded. For defective or damaged products, please reach out to us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
386.507.2024
info@tailslideaviation.com